As much as we would love for you to always be happy with your Sadie + Jean piece, we do understand that sometimes things can go wrong. If this is the case, please feel free to bring this to our attention within 2 weeks of receiving your item, along with your proof of purchase, and we will gladly exchange it for store credit. Please note that this would equate to the purchase price of the product and does not include delivery costs.

Products being exchanged must not be worn or used, must be undamaged and still in the original packaging. Unfortunately, we do not accept any returns after the two week grace period outlined.

All products are exchangeable, with the exception of:
    • Sale items
    • Broken chains (due to the highly delicate nature of chains, we cannot take responsibility for their breaking. Please ensure that all chains are worn with the utmost care and taken care of appropriately. The replacement fee for chains is R150 for sterling silver and R1200+ for gold or rose gold, depending on length). 
    • Earrings (due to hygiene purposes)
    • Rings (due to custom sizing) 
    • Prints and Frames (as they are made to order)
    • Customised jewellery pieces i.e. those with custom stones, engraving, lettering etc
Please note that one will need to pay for ones own postage upon return. We suggest using registered mail as Sadie + Jean will not be held responsible for any lost items.

Please email your details and reason for return or exchange to